FAQ

  • Do I really need an appointment?

    In order to keep our promise that every bride who visits will feel special, we wanted to include an experience that enforces that. We are currently by appointment only and do not offer regular walk in hours. We offer 2 hour private appointments available Monday through Saturday. We are open on most Sundays. To reserve your appointment we require a credit card on file that will be charged $50 in the event that the appointment is canceled with less than 48 hour notice or any no shows. We ask that you please arrive right on time for your appointment. Our appointments usually run back to back, so arriving too early may interrupt a prior booking. We ask that you please adhere to your scheduled time frame to be mindful of other arriving customers.

  • What should I bring with me?

    It’s best to come with an open mind and be willing to trust the process. You will be working one on one with a professional stylist who is going to help making say yes to the dress fun and easy! Your stylist will assist you in and out of gowns so be prepared by having on undergarments that you feel comfortable in. If you have a shoe or heel height you are comfortable in it is best to bring a pair of shoes in that height for measurements. We ask that you please refrain from the use of self-tanners before your appointment with us.

  • Do you offer alterations?

    We do not offer in-house alterations. However, we do have alteration specialists that we highly recommend to our brides! We will not accept any payment for alterations as payment will be paid directly to the alterations specialist of your choice. Alterations are never included in the total cost of your dress. Alteration costs vary depending on the changes being made. Something Bridal cannot guarantee nor be held responsible for work done by your chosen seamstress.

  • Who should I bring with me to my appointment?

    We offer a private bridal shopping experience for you and your party. When thinking of who to bring, we recommend bringing the friends and family that hype you up and value your opinion the most. Up to 4 guests plus the bride are allowed for your bridal appointment. VIB appointments allow up to 7 guests plus the bride.

  • What form of payments do you accept? Do you offer refunds? Are cancellations possible?

    All sales are final. A 50% non-refundable retainer is required at the time of your purchase. Cash, debit, checks and credit cards are accepted, and your final payment is due at the time of dress pick-up. Checks can only be accepted for the initial retainer. We cannot accept them as your final form of payment on dress pick-up.
    All off the rack dresses will taken at the time of purchase and full payment is required. Due to the custom nature of our business, all sales are final. We cannot accept cancellations once your order is placed or returns of any of our merchandise.

  • When should I start looking for the dress?

    We recommend shopping for your dress around 8-10 months in advance. This is will leave enough time for the dress to arrive and to get any alterations done beforehand.
    On a more limited time schedule? No worry! We offer off the rack sample dresses as well that you can bring home with you the same day! Samples are also a great option if your wedding is coming up quickly and you you don’t have time to special order a gown. Samples will be reduced in price and offered as-is. Not all items can be purchased from the floor however, so please discuss this with your stylist for further information.